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Harvest Dental Frequently Asked Questions (FAQ)

General Questions

What is the status of my order?

Once you successfully place a fully paid order on our website, we take 1-2 business days to process your order with dealer.

We do not process nor ship orders on weekends (Saturdays and Sundays) and major US-based holidays. We will process your order on the following business days. 

Can I change my order?

Once the order is placed and confirmed on our website, we cannot change your order. If your order has not shipped, you can contact us via Live Chat, email us at or call us at 714-674-7400 to cancel your order and then you can place a new order, if your Dealer has processed and shipped you will work with them to credit & return.

Where do you ship?

We currently ship within the continental USA and Canada only. If you want to ship outside of the continental USA or Canada, please contact us via email at or call us at 714-674-7400 and we will be happy to connect you with the distributor in your territory.  Harvest products are currently distributed in 60 countries around the world. 

Where are you located?

We are located at 905 Columbia St. Brea, CA 92821  USA.

How is the product made? Where do the materials come from?

On every product page, we provide you with all the information related to the product.

How do I make sure I order the right product?

On every product page, we provide all technical specifications, safety data sheets and other resources that help you identify the right product you are interested in purchasing.

Do you offer Live Chat support?

Yes we do, and our Experience team is happy to help.  Click on the Live Help button located on the bottom right hand of the page we’ll be at your service. Typically, we are available 9am to 5pm PT (Pacific US Time) Monday through Friday.  If you are unable to see this button, please contact us directly via email at hello@harvestdental.comor call us at 714-674-7400.

Do you have a catalog?

No. Currently, we have a 'virtual' catalog. In order to ensure that our customers have access to the most current products, prices, and overall selection, we do not publish a catalog that you may purchase directly from us. If there is a particular product that you are interested in, please feel free to contact us and we will be happy to help you.

How do I contact your company if my question isn’t answered here?

You can use our Live Chat 9am-5pm PT (Pacific US Time). Otherwise, email us at hello@harvestdental.comor call us at 714-674-7400 during normal business hours.

How do I unsubscribe from any of your mailing lists?

While we would be saddened to see you go, you can quickly unsubscribe from our mailing list by Emailing us at

What are cookies? Do I need to enable cookies on my browser?

A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other websites.

You need to enable cookies on your browser to enjoy all the shopping features on Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on the Logout link at the top of the page.

For more information about how we use cookies, See Our Privacy Policy at 

Payment & Shipping

For the billing information

Enter your street address on Address Line 1. Enter your City, County or Province, and Postal Code on Address Line 2. 

For the shipping information

Please enter the correct information in the appropriate field.

What is your shipping policy?

Our detailed shipping policy is listed here:  

I tried to check out and the item in my shopping cart disappeared, what happened?

We are sorry that you were not able to complete your order. The selection on is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart.  If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

The item I want is out of stock. What do I do now? is very sorry that the item that you need is out of stock. Contact us to be notified. The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.

Do you accept orders through VOIP?

While we are happy to hear from our international customers, we are unable to accept VOIP (voice over internet protocol) calls at this time. Call us directly to our USA customer services at +1 714-674-7400 through a landline or your cell/mobile phone

Do you accept returns?

What are your returns & refunds policies?

Our detailed returns & refunds policies are listed here: 

Do you accept returns?

If you are not 100% satisfied with your purchase from Harvest Dental you can work with Dealer to return your item(s) for a full refund within 30 days of purchase.  Returns must be not used, in the state you received them, and in the original packaging.) 

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